Where do you ship from?
All my orders are shipped from Spain, Europe!
When will you ship my order?
I ship orders every week!
Ex: If you place an order on Friday it will be shipped next Monday
When will my order arrive?
With no tracked shipping estimated times are:
Spain-2-4 bussiness days
Europe 5-10 bussiness days
EE:UU 2 weeks approximately
Rest of the world 2-3 weeks approximately
Delays may happen especially during Christmas or other festivities, I highly recommend adding tracked shipping to your order please! More info below.
Do you accept refund or returns?
I only accept refunds if the order hasn't been shipped yet! Understand that I'm a small bussiness and I can't check if your order was a mistake or incorrect, please order carefuly and if you made a mistake contact me as soon as possible before the item is shipped!
Do you accept custom orders?
Not currently, illustrating and creating my products takes me a long time and unfortunately I couldn't afford that cost, but I usually open custom illustration orders from time to time!
Do all orders have a tracking code included?
No, regular shipping does not include tracking code, once I drop the package at the post office I can't track it either. if you want tracking code in your order you must add that item to your shopping cart as well, keep that in mind please!
What does PREORDER on an item mean?
A preorder means that the item has not been manufactured/ordered yet and that it will be made when the preorder period ends. Have in mind that the shipping time will be longer than the usual orders depending on the item in question too.
I Have a problem with my order, what do i do?
You can contact me by private message on my social links or by email and we will try to work on a solution for your problem!